Shipping policy
Shipping and delivery
The Space Cowboy Gallery is based in Byron Bay, New South Wales, Australia. We arrange delivery of original artworks and prints within Australia and internationally. Delivery options depend on the artwork, its format and your destination.
Delivery charges and destinations
For orders placed online, the available delivery options and charges are shown at checkout once your delivery address has been entered. If your destination is not offered, or you need a special delivery arrangement, please contact us before purchasing.
Original artworks offered at a price on request are arranged directly with the gallery. The written quotation or invoice confirms the artwork, delivery arrangements and applicable delivery charges before payment.
Production and delivery timing
Limited-edition paper prints and framed canvas prints are produced after an order is placed. Production time is additional to the carrier's transit time. The applicable production and delivery estimates are provided with the order or quotation. If you need an artwork for a particular date, please contact us before ordering so we can discuss what is possible.
Delivery times are estimates. Production, carrier and customs delays can occur. We will communicate material delays when reasonably possible. Tracking information is provided where the selected delivery service offers it.
Packaging and larger canvases
Artworks are packed with care for transport. Larger canvases may need to be removed from their stretcher frame and shipped rolled, with the frame disassembled. We will confirm the packing arrangement and whether the disassembled frame is included before purchase. When the frame is included, a local framer can reassemble it and re-stretch the canvas, or a video guide can be provided if you prefer to do this yourself.
International deliveries
International customers are responsible for customs duties, import taxes and destination-country charges unless we expressly agree otherwise in writing. Customs clearance can affect delivery times.
Delivery details and problems
Please check your delivery address and contact information before placing an order. Contact us promptly if they need to change; changes may not be possible after dispatch.
Risk of loss or damage remains with us until the order is delivered to you or someone you have authorised to receive it, except where applicable law provides otherwise. Please inspect your delivery and contact us as soon as reasonably possible if it is delayed, damaged, faulty or incorrect. Include your order number, details of the issue and photographs where possible, and keep the packaging while the issue is assessed.
Our Return and Refund Policy explains cancellations, returns and remedies. Nothing in this policy limits any consumer rights that cannot lawfully be excluded.
Contact
The Space Cowboy Gallery
Email: supernaturalfeats@gmail.com
Phone: +61 421 734 221
2/66 Centennial Circuit, Byron Bay NSW 2481, Australia